Currently, PCC does not accept online orders. All orders are submitted directly through our customer service department. Please contact us by submitting a Contact Form or call us at 804-382-3870 and we will be pleased to assist you with the order process.
We do sell directly to end-users. However, Performance Custom Cabinets, LLC (PCC) values the partnership established with our reseller network and strives to maintain those relationships. All PCC resellers are expected to maintain the highest level of customer satisfaction and are prepared to deliver intelligent solutions to meet your needs.
PCC will gladly assist you in updating or canceling an order. If the order has not been started and materials already ordered, we will gladly assist you with any changes. Once materials have been ordered and work begun, there will be a change order fee. If you need to cancel an order, we will bill for any work performed and materials purchased prior to your cancellation.
We are your custom solution. That’s the beauty of PCC! While we have standard designs for many of our cabinets, we recognize that not every situation can be addressed with a standard design. While custom work can be more expensive, most of our customers find that even our custom work is less expensive than most of our competitors’ standard prices. PCC’s mission is to provide our customers with the best, most cost effective solution for your situation.
Your cabinet will ship within 6-8 weeks from order confirmation. Many times, however, we are able to ship sooner. You will be contacted prior to shipping so that you can prepare to receive the order. Most orders are shipped on skids and require either a dock facility or you may request liftgate delivery. Most orders are shipped by UPS Freight.
LIMITED LIFETIME WARRANTY
THORGUARDE cabinets have a limited lifetime warranty. Performance Custom Cabinets, LLC warrants you, the original THORGUARDE purchaser, that a properly installed THORGUARDE cabinet, used in the manner of its intent, will be free from defects resulting from inferior materials and/or workmanship, for as long as you, the original purchaser, shall own it.
Performance Custom Cabinets, LLC warrants to the original purchaser that it will, in its sole discretion, either repair or replace the original THORGUARDE with a THORGUARDE model of equal value based on current model availability.
1. This warranty does not apply to an improperly installed THORGUARDE cabinet. This warranty does not apply to other accessories or equipment nor does it apply to damage resulting from the installation of such equipment.
2. This warranty does not apply to damage due to accidents, misuse, off-road driving, alterations, acid rain, airborne fallout (chemical, tree sap, etc.), salt, road hazards, hail, wind storms, rain, floods and other natural disasters, lack of proper care, and maintenance or normal wear and tear. Minor abrasion of paint on truck beds and wherever else the THORGUARDE cabinet contacts the vehicle is considered normal wear and tear.
3. This warranty does not apply to damage resulting from using a THORGUARDE which is not enclosed in vehicle.
4. Drawer locks and drawer slides are covered independently for 1 year by their manufacturer.
All repairs shall be performed by Performance Custom Cabinets, LLC and must be returned to the factory freight prepaid. Purchaser shall contact Performance Custom Cabinets, LLC prior to returning product to obtain a return authorization number. Performance Custom Cabinets, LLC does not authorize any person or persons to create on their own behalf, any obligation with respect to THORGUARDE except as provided in this limited lifetime warranty.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, fill out a form, and in connection with other activities, services, features or resources we make available on our Site.. Users may visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
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How we use collected information
Performance Custom Cabinets, LLC may collect and use Users personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. Our Site is also in compliance with PCI vulnerability standards in order to create as secure of an environment as possible for Users.
Sharing your personal information
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
Performance Custom Cabinets, LLC